• Solomon Nborkan Nakouwo University of Ghana Business School
  • Felix Narteh Akplehey University of Ghana Business School


Purpose of the Study: This survey sought to explore the impact of COVID-19 pandemic on mobile money businesses in Ghana with the focus on three thematic areas; traffic of transactions, the value of transactions and the revenue of the agents.

Statement of the Problem: Mobile money services and operations are essential platforms for money transfer, safe keeping of funds for future use and also serve as job avenues for the youths. Mobile money businesses equally serve as a vital channel for financial inclusion in an economy. COVID-19 induced lockdown and restrictions had direct impact on the daily activities of mobile money agents.

Research Methodology: An online and offline survey questionnaire was employed to collect primary data from a sample of 1000 mobile money agents in Ghana. The survey adopted a comparative analysis of the impact of COVID-19 on the business activities and profitability of mobile money agents.

Result: The results obtained suggest that the traffic and value of mobile money transactions as well as the profitability of the mobile money agents in Ghana have witnessed downward trends during the lockdown periods. These indicators began to rise during the post-lockdown but not yet fully returned to pre-lockdown levels even after relaxing of the lockdown restrictions.

Conclusion: The containment measures put in place by authorities like travel restrictions, ban on public gatherings, closing down some major streets, closure of market places, states of emergency, and total lockdown in some cases except for essential service providers. The disruptions have led to little or no work hours which have resulted in lower mobile money traffic, value of transaction and the profitability of mobile money agents putting their business and livelihood of risk.

Recommendation: The study recommends a retargeting of COVID-19 business support schemes and social intervention programs by the government of Ghana to address the challenges faced by mobile money operators posed by the pandemic. Mobile money service providers insurance cover mobile money from a small portion of agents’ commission for times like this.

Keywords: Corona Virus, COVID-19, Lockdown, Mobile Money Agent, Pandemic.

Author Biographies

Solomon Nborkan Nakouwo, University of Ghana Business School

LG 78, Legon-Accra, Ghana

Felix Narteh Akplehey, University of Ghana Business School

LG 78, Legon-Accra, Ghana


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How to Cite
Nakouwo, S. N., & Akplehey, F. N. (2020). COVID-19 AND MOBILE MONEY AGENTS IN GHANA. African Journal of Emerging Issues, 2(12), 75-85. Retrieved from