INFLUENCE OF TRAINING NEEDS ANALYSIS AND EMPLOYEE ORIENTATION ON ORGANISATIONAL PERFORMANCE IN THREE-STAR RATED HOTELS IN NAKURU COUNTY, KENYA
Abstract
Purpose: The hotel industry is characterized by stiff competition and dynamic changes related to products, services and comfortability. Three-star hotels are hotels with certain level of elegance, quality, atmosphere, class in addition to offering flawless, personalized, and consistent service. The specific objectives of the paper were to evaluate the influence of training needs analysis on organisational Performance in three-star rated Hotels in Nakuru County Government, Kenya; and to assess the influence of employee orientation on organisational performance in three-star rated hotels in Nakuru County Government, Kenya.
Methodology: The study adopted a cross-sectional survey design where 422 employees were targeted. The sample size for the study was 202 employees. Self-administered questionnaires were used for data collection. Data analyses entailed both descriptive and inferential statistics. The data was analysed using the Statistical Package for Social Sciences (SPSS) software and presented using tables and figures.
Results: Training needs analysis influences organizational performance in three-star rated hotels (β=3.675, p=0.002). Likewise, employee orientation positively influences organizational performance in three-star rated hotels (β =4.125, p=0.004).
Conclusions and Recommendation: The management of three star hotels need to periodically update training needs as employees need to be more responsive to the changing environments. In essence, a balance needs to be found between practice and theory. New employee orientation is the process by which an employee is helped to adapt to the new job tasks at hand. There is need for periodical training and orientation for hotel employees so as to be up to date with dynamics in the hotel industry. Proper orientation of employees reduces the time of admission to post and contribute to the costs associated with preparing them.
Keywords: training needs analysis, employee orientation, organisational performance, three-star rated hotels, Nakuru County
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