REFORMING PUBLIC SERVICE DELIVERY OF MUNICIPALITIES IN SOUTHWEST STATE OF SOMALIA (A CASE STUDY OF BAIDOA DISTRICT)
Abstract
Background of the Study: In all municipalities in Somalia, including Baidoa municipality, there is a general failure in public service delivery, particularly in waste management and waste collection services that provide for the citizens of Baidoa district. The municipalities in the Southwest State of Somalia have witnessed the absence of public service reforms since the outbreak of Somalia’s civil war in the 1990s.
Objective of the Study: The aim of this paper was to discuss reforming public service delivery in municipalities in the Southwest State of Somalia: with the case of the Baidoa District. The study used a descriptive research design.
Research Methodology: The target population of this study was selected residents in 4 villages in the Baidoa district. The population size of the study was 100 respondents, through utilizing convenient sampling. The researcher chose a specific population based on a unique reason. The collected data was analyzed by the Statistical Package for Social Science (SPSS Version 16.0).
Results and Findings: The study revealed that there is a failure in public service reforms, and Baidoa municipality is unable to provide basic public services to the citizens of the district. Improving public service delivery should be effective and efficient in ensuring proper management of limited resources and good governance practice by updating the status of citizen satisfaction, which will ultimately reflect the good governance policy to be implemented, maintained and sustained.
Keywords: Municipality, public service reform, Good governance, waste management and waste collection.
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