IMPACT OF HUMAN RESOURCE DEVELOPMENT ON PRODUCTIVITY OF EMPLOYEES IN SERVICE FIRMS IN USA
Abstract
Purpose of the study: The study sought to examine the impact of human resource development on employees' productivity in service firms in the USA. Human resource development plays a crucial role in the nation's economic growth.
Statement of the problem: The employee turnover within the service industry in the country has been growing. Individuals have complained in some cases and have gone on strikes rampantly.
Methodology: The study employed a desktop review. The study's conclusions were based on the findings from the previous studies.
Findings: The study discovered that human resource growth is essential for increasing productivity, particularly in companies that offer exceptional services. Human resource development is meant to efficiently utilize an available knowledgeable workforce and adequately use existing human resources in the organization.
Conclusions: The study concluded that organizations are required to reassess the way they represent themselves regarding brand image and make sure that their culture is attractive to potential applicants. Additionally, there is a need to keep up-to-date with recent human practice procedures to attract the most effective professionals who would certainly intend to be related to the company.
Recommendations: The study recommended that more sensitization be carried out in the area of on-the-job training to promote efficiency and effectiveness in the management of procedures in the firm. The organizations are expected to review their human resource development practices to equip staff members with needed skills and attitudes.
Keywords: Human resource development, Productivity, Service Firms, United States of America
References
Barney, J. B., & Wright, P. M. (2018). On becoming a strategic partner: The role of human resources in gaining competitive advantage. Human Resources Management, 37(1), 31-46.
Boateng, A. (2019). The role of human resource information systems (HRIS) in strategic human resource management (SHRM). Master of Science Theses, Accounting Swedish School of Economics and Business Administration, Palovartijantie.
Brooks, K., & Nafukho, F. M. (2018). Human resource development, social capital, emotional intelligence: Any link to productivity? Journal of European industrial training 3(2), 16-24
Çalişkan, E. N. (2018). The impact of strategic human resource management on organizational performance. Journal of Naval Sciences and Engineering, 6(2), 100-116.
Delaney, J. T., & Huselid, M. A. (2018). The impact of human resource management practices on perceptions of organizational performance. Academy of Management Journal, 39(4), 949-969.
Demo, G., Neiva, E. R., Nunes, I., & Rozzett, K. (2021). Human resources management policies and practices scale (HRMPPS): Exploratory and confirmatory factor analysis. BAR-Brazilian Administration Review, 9 (12), 395-420.
Erdoğmuş, N., & Esen, M. (2021). An investigation of the effects of technology readiness on technology acceptance in e-HRM. Procedia-Social and Behavioral Sciences, 24(3), 487-495.
Ferguson, K. L., & Reio, T. G. (2018). Human resource management systems and firm performance. Journal of Management Development 4(12)129-134
Garavan, T. N., Morley, M., Gunnigle, P., & Collins, E. (2021). Human capital accumulation: the role of human resource development. Journal of European Industrial Training 3(1),16-21
Gurbuz, S., & Mert, I. S. (2021). Impact of the strategic human resource management on organizational performance: Evidence from Turkey. The International Journal of Human Resource Management, 22(8), 1803-1822.
Harrison, T., & Bazzy, J. D. (2020). Aligning organizational culture and strategic human resource management. Journal of Management Development 3(1) 11-17
Hitka, M., Kucharčíková, A., Štarchoň, P., Balážová, Ž., Lukáč, M., & Stacho, Z. (2019). Knowledge and human capital as sustainable competitive advantage in human resource management. Sustainability, 11(18), 4985-4991
Ichniowski, C., & Shaw, K. (2019). The effects of human resource management systems on economic performance: An international comparison of US and Japanese plants. Management science, 45(5), 704-721.
Morris, J., & Farrell, C. (2019). The ‘post-bureaucratic’public sector organization. New organizational forms and HRM in ten UK public sector organizations. The International Journal of Human Resource Management, 18(9), 1575-1588.
Nguyen, H. T. T. (2019). Towards human resource development at Hanoi Open University. Asian Association of Open Universities Journal 4(2),17-21
Shrouf, H., Al-Qudah, S., Khawaldeh, K., Obeidat, A., & Rawashdeh, A. (2020). A study on relationship between human resources and strategic performance: The mediating role of productivity. Management Science Letters, 10(13), 3189-3196.
Wright, P. M., & Snell, S. A. (2018). Toward an integrative view of strategic human resource management. Human resource management review, 1(3), 203-225.
Yeung, A., Warner, M., & Rowley, C. (2018). Guest editors' introduction growth and globalization: Evolution of human resource management practices in Asia. Human Resource Management. Human Resources Management, 47(1), 1-13.
Yussof, I., & Yusof Kasim, M. (2018). Human resource development and regional cooperation within BIMP-EaGa: Issues and future directions. Asia Pacific Development Journal, 10(2), 41-56.
