INFORMATION AND COMMUNICATION TECHNOLOGY AS A TOOL FOR CREATING JOB OPPORTUNITIES IN MALAYSIA
Abstract
Purpose of the Study: The study sought to examine information and communication technology as a tool for creating job opportunities in Malaysia.
Statement of the Problem: Despite the potential of Information and Communication Technology (ICT) as a tool for creating job opportunities in Malaysia, there exists a significant gap between the demand for skilled ICT professionals and the available workforce. This disparity impedes the country's ability to leverage ICT for economic growth and hinders the overall development of the job market in Malaysia.
Methodology: The study was literature based. The study collected and analyzed existing research and publications to inferences.
Findings: The study discovered that the use of Information and Communication Technology (ICT) has been instrumental in creating job opportunities in Malaysia. The COVID-19 pandemic has accelerated the adoption of remote work in Malaysia. Many businesses have shifted to remote work, resulting in the creation of new job opportunities in areas such as remote customer support and telecommuting. The Malaysian government has also launched initiatives to promote remote work, like the Work From Home (WFH) initiative. As the country continues to undergo a digital transformation, it is expected that the demand for skilled workers in the ICT sector will continue to grow, creating even more job opportunities.
Conclusion: The study concluded that the rapid growth of the digital economy and the government's focus on developing a digital nation have contributed to the expansion of ICT-related employment across various sectors. The ICT sector itself has become a major source of employment, with job opportunities in software development, IT support, cybersecurity, data analytics, and digital marketing. Digital platforms have empowered individuals to start their own businesses, offering services such as ride-hailing, food delivery, freelance work, and online tutoring. This has provided flexible job opportunities and income streams for Malaysians, promoting economic inclusivity. ICT has proven to be a transformative force in creating job opportunities in Malaysia.
Recommendations: The government should collaborate with educational institutions and industry stakeholders to design comprehensive training programs and upskilling initiatives. Also there should be a strong partnerships with the private sector to drive job creation in the ICT sector. Encouraging entrepreneurship in the digital realm can lead to job creation and economic growth. The government should invest in expanding broadband connectivity and promoting the adoption of emerging technologies in underserved regions. This will create an enabling environment for digital businesses and remote job opportunities, bridging the digital divide and promoting inclusive economic growth.
Keywords: Information and Communication Technology, Job Opportunities, Malaysia
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