EMPLOYEE TURNOVER INTENTIONS AND PERFORMANCE OF THE HOSPITALITY AND TOURISM SECTOR IN GHANA
Abstract
Purpose of the Study: The purpose of the study was to determine the effect of employee turnover intentions in the hospitality and tourism sector in Ghana.
Methodology: The study applied a multi-stage strategy where the population was divided in to a number of groups from which the sample was drawn from. Descriptive statistics data analysis method was applied to analyse quantitative data and quantitative method. Completed questionnaire was verified, coded and summarized using frequencies, table and bar chart. Chi-squire was applied to establish relationships between employee compensation and employee turnover.
Result: The analysis results revealed that employees’ retention in the hotel industry in Ghana depended on the combination of management of job stress, enhanced promotion opportunity for staff, suitable supervisor’s support, and provision of friendly workplace environment. The study findings indicated that a satisfied workforce is likely to be loyal to the organization. Poor performers are more likely to quit even after controlling for job satisfaction and turnover intentions, indicating that they are more apt to engage in unplanned quitting. Good performers were slightly more likely to intend to quit after controlling for job satisfaction. The study established that employee turnover is an important factor in a small business's bottom line. Replacing employees can affect a business' productivity, expenses and overall performance. If you can measure your staff's turnover intention, you can determine the likelihood of your staff leaving your organization.
Recommendation: The study suggests that managers in the hospitality and tourism sector in Ghana should ensure through relevant human resource policies that managers respect the views and ideas of their staff, adopt collaborative approach in supervision, shows interest toward the feeling of subordinates, and encourage subordinates to attend training programs to acquire relevant knowledge and skills. In addition, periodic review of employee benefits based on the prevailing market dynamics.
Keywords: Employee turnover, Turnover intention, Hospitality sector, Tourism sector Performance
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