WORK ENVIRONMENT OF HOUSEKEEPING EMPLOYEES ON JOB PERFORMANCE, IN 3-5 STAR HOTELS IN NAIROBI CITY COUNTY, KENYA
Abstract
Purpose of the Study: The purpose of the study was to ascertain the influence of work environment on employees’ achievement in the housekeeping department of chosen 3-5 star hotels in Nairobi City County Kenya. This was done to propose the most comfortable and satisfying work environment for hotel employees to put maximum performance that will outshine their competitors.
Statement of the Problem: Work environment is a major hospitality concern globally. It affects the hotel industry because it is distinct from other industries and also has its own culture. In Nairobi, Kenya, star rated hotels are linked to housekeepers’ musculoskeletal disorders, allergic reactions to chemicals and work overload. This is due to poor health and safety conditions, lack of adequate equipment and facilities, and harmony at workplace
Methodology: Descriptive survey was used and qualitative and quantitative research approaches were adopted. 3 - 5 star hotels were targeted and targeted respondents were top management and housekeeping staff. Data was collected using questionnaires and interview guides which were issued to 168 housekeeping employees.
Results of the Study: The study found that while most of the respondents had safe and hygienic workplaces, their jobs were not stressful and they did not work for long hours, some areas needed improvement like drainage blockages, old buildings compromising safety, lack of fire extinguishers in case of fire and inadequate environmental strategies in some hotels.
Policy Recommendation: The study recommended that employee health and safety should be enhanced through initiatives like regular health check-ups, ergonomic adjustments, and proper safety training.
Keywords: work environment, housekeeping employees, health and safety, star rated hotels, job performance.
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