STAKEHOLDER MANAGEMENT AND PERFORMANCE OF PROJECTS IN HUMANITARIAN ORGANIZATIONS IN NAIROBI CITY COUNTY, KENYA
Abstract
Statement of the Problem: Humanitarian organizations in Nairobi City County play a crucial role in the social and economic advancement of poor and low-income residents. However, the impact of stakeholder management on the success of these organizations' programs needs to be better understood.
Purpose of the Study: This research aimed to determine how stakeholder management influenced the success of humanitarian organizations' programs in Nairobi City County.
Research Methodology: The study employed a holistic approach with a descriptive research design, targeting 201 humanitarian NGOs in Nairobi. Using stratified and purposive sampling, 354 respondents were selected. Data was collected through structured questionnaires and analyzed using SPSS, applying multiple linear regression models and both descriptive and inferential statistics.
Findings: The study revealed strong positive correlations between project performance and stakeholder interests (r = 0.848), project communication (r = 0.879), stakeholders' participation (r = 0.729), and conflict management (r = 0.819). These factors collectively accounted for 88.4% of the variance in project performance, with all variables showing significant positive impacts.
Conclusion: The research concluded that stakeholder interests, effective communication, stakeholder participation, and conflict management have strong positive correlations with project performance in humanitarian organizations in Nairobi City County.
Recommendations: It is recommended that projects focus on aligning stakeholder interests with project goals and adopt a solid communication plan to enhance performance.
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