MODERATING ROLE OF PUBLIC SECTOR CULTURE ON RELATIONSHIP BETWEEN INTEGRATION CAPABILITY AND SERVICE DELIVERY IN SELECTED COUNTY GOVERNMENTS IN KENYA
Abstract
Purpose of the study: This research assessed the moderating role of public sector culture on the relationship between integration capability and service delivery in selected County Governments in Kenya.
Methodology: The study employed both descriptive and explanatory research designs, guided by a pragmatic philosophical orientation to accommodate multiple perspectives and methods. The target population comprised 263 senior officers from Wajir, Mandera and Garissa Counties in Kenya. Owing to the accessibility of both the population and the geographic region, a census method was adopted to include all eligible respondents. Data collection was conducted using a semi-structured questionnaire, administered through the drop-and-pick method to ensure efficiency and timeliness. Quantitative data were analyzed using frequency distribution tables for clear presentation of results. Qualitative data were subjected to thematic analysis and presented in a narrative format to capture key insights. To test the hypotheses, empirical models were estimated and Analysis of Variance was employed as the primary statistical technique.
Findings: The study findings indicated that the public sector culture was a significant explanatory variable in the relationship between integration capability and service delivery in the selected County Governments in Kenya.
Conclusion: The study concluded that County Governments should cultivate a robust public sector culture that prioritizes the development of integration capability in encouraging creativity and innovation.
Recommendations: The study recommends that County Governments should cultivate a robust public sector culture that prioritizes the development of integration capability in encouraging creativity and innovation. This research would assist County Governments in formalizing the mechanisms used to incorporate the outcomes of integration capability activities into management programs. It would also help policymakers develop future plans for enhancing effectiveness through the application of integration capability.
Keywords: County Government, Integration Capability, Public Sector Culture, Service Delivery
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