MODERATING EFFECT OF SERVICES OUTSOURCED ON THE RELATIONSHIP BETWEEN MOTIVES OF HUMAN RESOURCE OUTSOURCING AND PERFORMANCE OUTCOMES AMONG MOBILE TELECOMMUNICATION FIRMS IN KENYA
Abstract
Purpose: Outsourcing is one of the delivery mechanisms adopted by organizations to ensure competitiveness by enabling them invest time, money and human resources into core activities and letting other parties do the other functions more competently on their behalf. This study sought to examine the moderating effect of services outsourced on the relationship between motives human resource outsourcing and performance outcomes among mobile telecommunication firms in Kenya.
Methodology: A descriptive survey design of cross-sectional nature of three mobile telecommunication firms was conducted. The target population was all three hundred and twelve (312) managers in three mobile telecommunication firms operating in Kenya. Data was analyzed using descriptive statistics, correlation analysis and logistic regression analysis aided by Statistical Package for Social Sciences (SPSS).
Results: The study found that services outsourced partially moderated the relationship between motives of human resource outsourcing and performance outcomes.
Policy implication: The results of this study are significant to all telecommunication firms in Kenya as it will provide valuable information on how services outsourced influence the relationship between motives of human resource outsourcing and performance outcomes.
Keywords: Services Outsourced, Motives of Human Resource Outsourcing, Performance Outcomes, Mobile Telecommunication Firms and Kenya
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