BUSINESS IMPROVEMENT MOTIVE OF HUMAN RESOURCE OUTSOURCING AND PERFORMANCE OUTCOMES AMONG MOBILE TELECOMMUNICATION FIRMS IN KENYA
Abstract
Background: Re-engineering is the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service, and speed. Such change is possible only through innovation that encompasses the envisioning of new work strategies, the actual process design activity, and the implementation of the change in all its complex technological, human and organizational dimensions.
Purpose: This paper evaluated the effect of business improvement motive of human resource outsourcing on performance outcomes among mobile telecommunication firms in Kenya.
Methodology: A descriptive survey design of cross-sectional nature of three mobile telecommunication firms was conducted. The target population was all three hundred and twelve (312) managers in three mobile telecommunication firms operating in Kenya. Data was analyzed using descriptive statistics, correlation analysis and logistic regression analysis aided by Statistical Package for Social Sciences (SPSS).
Results: The study found a positive and significant association between business improvement motive of human resource outsourcing and performance outcomes.
Conclusion: The study concludes that business improvement motive of human resource outsourcing affects performance outcomes.
Policy implication: The study recommends for the mobile telecommunication companies to practice human resource outsourcing for business improvement motive because it has been found to have a significant and positive relationship with performance outcomes.
Key words: business improvement motive, Human resource outsourcing, performance outcomes, mobile telecommunication firms, Kenya
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