• Everlyne Cheruto Chelangat Jomo Kenyatta University of Agriculture and Technology


Purpose of the Study: The purpose of this study was the effect of perceived organisational support on turnover intention in the banking sector in Nairobi City County Kenya. To be engaged in a job is not just being cognitively attentive to the job, or feeling and expressing positive emotions on the job, or doing specific job tasks simply for the sake of doing them. When employees are not fully engaged in the organisation, not happy and satisfied with their work, they are more likely to shift their passions to searching and connecting with potential employers.

Statement of the Problem: The Kenyan banking industry has witnessed considerable human capital flight despite the growth in profitability for the past decade. Failure to attain the desired career goals most often yields to employee frustration in the banking sector and eventually leads to employee turnover.

Research Methodology: A cross sectional survey design was used on a population comprising top-level and middle-level management which totals to 1,760 where a sample of 326 respondents, the data was collected using questionnaires and analysed using SPSS version 22 where an analysis of descriptive statistics, correlation and logistic regression analyses was done.

Result: Logistic regression of coefficients results showed that Perceived Organisation Support and Turnover Intention were negatively and significant related. This implies that an additional unit of Perceived Organisation Support decreases the probability of turnover intention holding other factors constant.

Conclusion: The study concluded that perceived organisation support have negative and significant effect on turnover intention.

Recommendation: The study recommended that policy makers should formulate policies than embrace employee engagement which could be implemented by existing banks to give them a competitive advantage and for the new banks in setting structures that support employee engagement.

Keywords: Perceived, Organizational Support, Turnover, Intention, Banking sector, Kenya.

Author Biography

Everlyne Cheruto Chelangat, Jomo Kenyatta University of Agriculture and Technology

PhD Graduate


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