TALENT MANAGEMENT PRACTICES AND EMPLOYEE DISCRETIONARY WORK BEHAVIOUR (DWB) IN THE HOTEL SECTOR IN MALAYSIA
Abstract
Purpose of the Study: This study assessed talent management practices and employee discretionary work behaviour (DWB) in the hotel sector in Malaysia.
Methodology: The study established the relationship between talent management practices and employee discretionary work behaviour (DWB) in the hotel sector in Malaysia. The paper used a desk study review methodology where relevant empirical literature was reviewed to identify main themes. A critical review of empirical literature was conducted to establish the effect of talent management practices and employee discretionary work behaviour in the hotel sector in Malaysia.
Result: The study found a positive and significant relationship between talent management practices and employee discretionary work behaviour in the hotel sector in Malaysia Talent management is one of the modern functions of human resource management and the most inspiring topics in management. Talent plays an important role as a part of the human resource management function in managing all employees within the organisation that leads to high performance. The management of the hotels can achieve this by providing enough skills development opportunities to employees, providing equal opportunities for advancement to employees, providing career growth opportunities to all employees, encouraging personal initiative for career advancement and offering all the employees.
Recommendation: The study recommends that hotel industry should aim at promoting career talent management since the practice has a positive and significance influence on employee retention in the hotel industry. The management of the hotels can achieve this by providing enough skills development opportunities to employees, providing equal opportunities for advancement to employees, providing career growth opportunities to all employees, encouraging personal initiative for career advancement and offering all the employees career advancement opportunities.
Keywords: Talent, Management practices, Employee discretionary work behaviour, Hotel industry
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