THE ROLE OF TRANSFORMATIONAL LEADERSHIP IN FOSTERING POSITIVE DISCRETIONARY WORK BEHAVIOUR AMONG HOTEL EMPLOYEES IN SAUDI ARABIA
Abstract
Purpose of the Study: The study aimed to explore the impact of transformational leadership on promoting positive discretionary work behaviour among hotel employees in Saudi Arabia. It sought to investigate how transformational leadership strategies could have previously influenced employee motivation, productivity, and overall satisfaction within the Saudi Arabian hospitality industry.
Statement of the Problem: In the Saudi Arabian hotel sector, there has been a noticeable gap in understanding how transformational leadership might affect discretionary work behaviour among employees. The study sought to address this lack of knowledge, investigating whether or not effective transformational leadership practices had been a potential solution to the low discretionary work behaviour observed.
Methodology: The study employed a mixed-methods approach, utilizing both quantitative and qualitative data collection. Surveys were distributed to hotel employees to measure their perception of leadership style and discretionary work behaviour, and in-depth interviews were conducted with selected managers to gain further insights into leadership practices.
Result: The study found a significant positive correlation between transformational leadership and discretionary work behaviour among hotel employees in Saudi Arabia. Employees under transformational leaders were more likely to exhibit higher levels of discretionary work behaviour, which included going above and beyond their formal job roles. Furthermore, the qualitative data from the interviews underscored the role of transformational leaders in fostering a supportive and motivational work environment. It was also noted that these leadership practices contributed to improved job satisfaction and overall productivity in the hotel sector.
Recommendation: Based on the study findings, it's recommended that hotel management in Saudi Arabia focus on fostering transformational leadership qualities in their leaders. This can be achieved through leadership training and development programs that emphasize the importance of empathy, motivation, and effective communication. Additionally, the study suggests implementing policies that encourage discretionary work behaviour, such as recognition programs or incentives for employees who consistently demonstrate these behaviours.
Keywords: Transformational Leadership, Discretionary Work Behaviour, Hotel Sector, Saudi Arabia, Employee Motivation
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