EFFECT OF IMPLEMENTATION OF CHANGE MANAGEMENT STRATEGIES ON PERFORMANCE OF KENYA POLICE SERVICE IN LIMURU SUB-COUNTY
Abstract
Purpose of the Study: This study examines the impact of stakeholder engagement practices on organizational performance within the Kenya Police Service (KPS) in Limuru Sub County, with a specific focus on participatory decision-making, transparent communication, and grievance resolution mechanisms
Statement of the Problem: The Kenya Police Service faces significant challenges in maintaining effective stakeholder relationships, which affects public trust and service delivery. Despite the critical role of stakeholder engagement in law enforcement, there is limited research on its implementation and impact in developing country contexts, particularly in rural and suburban regions like Limuru Sub County.
Research Methodology: The study employed an explanatory research design, utilizing a census survey of 52 senior police officers responsible for decision-making and policy implementation in Limuru Sub County. Data collection was conducted through semi-structured questionnaires, and analysis incorporated both quantitative methods (descriptive statistics, Pearson correlation, and regression analysis) and qualitative thematic analysis.
Results: The findings revealed a strong positive relationship between stakeholder engagement and organizational performance (r = 0.68, p = 0.01). Participatory decision-making emerged as the strongest predictor of improved outcomes, with 87% of respondents identifying it as critical. The regression model explained 62% of the variance in organizational performance, demonstrating the substantial impact of engagement practices.
Conclusion: The study establishes that effective stakeholder engagement significantly influences KPS performance, particularly through participatory decision-making and transparent communication.
Recommendations: The study recommends: (1) institutionalizing stakeholder engagement within KPS through integration into strategic plans and accountability frameworks; (2) implementing comprehensive training programs on engagement practices.
Keywords: Change Management, Strategies, Performance, Kenya Police Service, Limuru Sub-County
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